Billing Office Contact Information
The Mercy Physician Billing Office is dedicated to assisting patients and
their families with billing and insurance related questions and concerns.
Our staff is also available to discuss options for financial assistance or
payment arrangements should you experience difficulty in paying your portion
of the bill.
The Central Billing Office has moved and is now located at
1200 University Avenue, Suite 200. In addition, we have changed our name to
the Mercy Physician Billing Office to better reflect the services we provide
and the clinics and departments that we support. Our office hours are
Monday – Friday from 8:30 a.m. until 4:00 p.m.
Below, please find directions to the new location. We
apologize for any inconvenience this may have caused you, and we look
forward to serving you in our new location.
Driving Instructions to 1200 University Avenue
From the intersection of 6th Avenue and Laurel
Street, turn right on to 6th Avenue and proceed north to
University Avenue. Turn left on to University Avenue and proceed west on
University Avenue for six blocks. The building at 1200 University Avenue is
located on the south (left) side of the street. It is a two-story brown
brick building. Turn left into the first driveway on the east side of the
building and proceed to the parking lot in back of the building.
Building Entry Instructions to Suite 200
Enter the south doors of the building and proceed straight
to the center of the building. Take the elevators on the right side of the
building to the 2nd Floor. Once off the elevator, take a right
and then take your first left to the Mercy Physician Billing Office door.
Please enter and ask the receptionist for assistance.
| Mercy Physician Billing Office |
| Address |
1200 University, Ste 200 , Des Moines IA 50314
Map |
| Hours |
|
Monday
|
8:30 am - 4 pm
|
|
Tuesday
|
8:30 am - 4 pm
|
|
Wednesday
|
8:30 am - 4 pm
|
|
Thursday
|
8:30 am - 4 pm
|
|
Friday
|
8:30 am - 4 pm
|
|
Saturday
|
Closed
|
|
Sunday
|
Closed
|
|
| Phone |
(515) 643-2519 |
| Fax |
(515) 643-2784 |
| Director |
Director |
| Sr. Manager |
Manager |
| Important Telephone Numbers |
| If you have a question regarding... |
For services received from... |
Then call... |
At this number: |
|
Your Bill |
Mercy Medical Center |
Customer Service |
(515) 274-4199 |
| Clinic/Physician Services |
Customer Service |
(515) 643-2519
(toll free) 888-515-7155 |
| Payment arrangements |
Mercy Medical Center |
Financial Services |
(515) 274-3174 |
| A Mercy Clinic |
Financial Services |
(515) 643-2519 |
| The care you received |
Mercy Medical Center |
Patient Care Advocate |
(515) 643-2861 |
| A Mercy Clinic |
The individual clinic |
|
| Additional medical record information |
Mercy Medical Center |
Medical Records Release of Information |
(515) 247-4147 |
| A Mercy Clinic |
The individual clinic |
|
|